Ombudsman Complaint Process

The Ombudsman contact information below is provided to assist in filing formal, written complaints about the services provided by the Child Support Division.

What is a complaint?

A complaint is an expression of dissatisfaction regarding:
  • the standard of service provided by the agency or
  • staff behavior
which affects an individual customer or group of customers. [Agency Policy]

The following types of inquiries are not considered complaints and will be handled as general inquiries:

  • requests for child support services (i.e., establishment, modification, enforcement, etc.)
  • case status inquiries
  • requests for information, including financial information
  • requests for action
  • expressions of dissatisfaction with non-OAG employees

You may download and print a complaint form (English) or complaint form (Spanish), fill it out and mail it to the address below.

You can also access the complaint form online through Child Support Interactive with your confidential Customer Identification Number (CIN)


Austin Case Initiation, Office 711

Physical Address
2512 South IH-35
Suite 200
Austin, TX   78704
Office phone: 512-358-3200
Fax Number : 512-358-3212
Toll-free:
Counties served: Bastrop, Blanco, Brazos, Burleson, Burnet, Caldwell, Fayette, Grimes, Hays, Lee, Leon, Llano, Madison, Robertson, Travis, Walker, Washington, Williamson
 

CS Abilene, Office 105

OmbudsmanMarisa Moore325-734-5003
Physical Address
3444 North 1st St., Suite 300
Abilene, TX   79603-6939
Office phone: 325-672-4480
Fax Number : 325-675-6423
Toll-free:
Counties served: Brown, Callahan, Coleman, Comanche, Eastland, Fisher, Haskell, Jones, Kent, Mitchell, Nolan, Shackelford, Stonewall, Taylor and Throckmorton
 

CS Abilene Local Rule, Office 106

OmbudsmanPatricia Stafford
Physical Address
858 South 5th Street
Abilene, TX   79602-1500
Office phone: 325-674-1210
Fax Number : 325-674-1299
Toll-free:
Counties served:
 

CS Amarillo, Office 103

OmbudsmanNorma Southern806-349-4507
Physical Address
301 South Polk St., Suite 200
Amarillo, TX   79101-1416
Office phone: 806-376-4471
Fax Number : 806-374-4813
Toll-free:
Counties served: Armstrong, Briscoe, Carson, Castro, Childress, Collingsworth, Dallam, Deaf Smith, Donley, Gray, Hall, Hansford, Hartley, Hemphill, Hutchinson, Lipscomb, Moore, Ochiltree, Oldham, Parmer, Potter, Randall, Roberts, Sherman, Swisher, and Wheeler
 

CS Arlington, Office 904

OmbudsmanMonica Macias De-Leon817-801-3906
Physical Address
1400 Hillcrest Drive
Arlington, TX   76010-8035
Office phone: 817-277-9805
Fax Number : 817-277-7553
Toll-free:
Counties served: Johnson and Tarrant (by zip code)
 

CS Austin Central, Office 702

OmbudsmanNoel Jones512-912-2208
Physical Address
2101 E. St. Elmo Rd., Bldg. 2, Ste. 225
Austin, TX   78744-1863
Office phone: 512-441-6162
Fax Number : 512-326-9501
Toll-free:
Counties served: Bastrop, Blanco, Caldwell, Hays, Llano and Travis (by zip code)
 

CS Austin Local Rule, Office 708

OmbudsmanEtta Jarmon512-854-9619
Physical Address
1010 Lavaca
Austin, TX   78701
Office phone: 512-854-9696
Fax Number : 512-854-9294
Toll-free:
Counties served:
 

CS Beaumont, Office 502

OmbudsmanJessica Wooley409-654-2682
Physical Address
1110 Calder Street
Beaumont, TX   77701-1701
Office phone: 409-832-1606
Fax Number : 409-832-6563
Toll-free:
Counties served: Hardin, Jefferson (by zip code), Liberty, Polk, San Jacinto and Tyler
 

CS Brownsville, Office 308

OmbudsmanBrenda Herrera956-574-6333
Physical Address
1900 North Expressway, Ste, K
Brownsville, TX   78521-1563
Office phone: 956-544-1751
Fax Number : 956-544-5921
Toll-free:
Counties served: Cameron (by zip code)
 

CS Bryan, Office 706

OmbudsmanJennifer Smith979-209-2055
Physical Address
4001 E. 29th Street, Ste 102
Bryan, TX   77802
Office phone: 979-823-0080
Fax Number : 979-823-0220
Toll-free:
Counties served: Brazos, Burleson, Fayette, Grimes, Lee, Leon, Madison, Robertson, Walker and Washington
 

CS Conroe, Office 611

OmbudsmanKatina Douglas-Marshall936-521-4411
Physical Address
5452 Highway 105 West, Ste 202
Conroe, TX   77304-1403
Office phone: 936-539-3533
Fax Number : 936-539-3884
Toll-free:
Counties served: Montgomery and Waller
 

CS Corpus Christi, Office 304

Physical Address
2820 South Padre Island Dr., Ste. 185
Corpus Christi, TX   78415-1820
Office phone: 361-851-5024
Fax Number : 361-852-1190
Toll-free:
Counties served: Duval, Jim Wells, Kenedy, Kleberg and Nueces
 

CS Customer Service Center, Office 980

Physical Address
2001 Beach Street, Ste. 700
Ft. Worth, TX   76103
Office phone: 800-252-8014
Fax Number : 817-834-7172
Toll-free:
Counties served:
 

CS Customer Service Center, Office 820

OmbudsmanDulce Bralich915-832-4572
Physical Address
6090 Surety Drive, Ste. 280
El Paso, TX   79905-2061
Office phone: 915-779-2388
Fax Number : 915-778-3851
Toll-free:
Counties served:
 

CS Customer Service Center, Office 750

OmbudsmanEstella Bell512-514-7089
Physical AddressMailing Address
1106 Clayton Ln., Ste. 200E
Austin, TX   78723-2493
P.O. Box 12017, MC 780
Austin, TX   78711-2017
Office phone:
Fax Number : 512-821-0103
Toll-free: 800-252-8014
Counties served:
 

CS Customer Service Center, Office 180

OmbudsmanBrook Dorman806-761-4787
Physical Address
4630 - 50th Street, Ste. 315
Lubbock, TX   79414-3521
Office phone:
Fax Number : 806-761-4770
Toll-free: 800-252-8014
Counties served:
 

CS Customer Service Center, Office 680

OmbudsmanLinda Clark713-243-7101
Physical Address
6161 Savoy Drive, Suite 350
Houston, TX   77036-3336
Office phone:
Fax Number : 713- 243-7110
Toll-free: 800-252-8014
Counties served:
 

CS Customer Service Center, Office 580

OmbudsmanVacant903-590-1828
Physical Address
3250 Robertson Road, Ste. 580
Tyler, TX   75701-2513
Office phone: 903-533-0393
Fax Number : 903-590-1840
Toll-free:
Counties served:
 

CS Customer Service Center, Office 399

OmbudsmanJuan Carlos Munoz956-992-7594
Physical Address
3233 North McColl Road
McAllen, TX   78501-5538
Office phone: 956-630-2891
Fax Number : 956-992-7577
Toll-free:
Counties served:
 

CS Customer Service Center, Office 280

OmbudsmanJosie Flores210-841-9451
Physical Address
3460 Northeast Parkway, Ste. B
San Antonio, TX   78218-3304
Office phone: 210-841-8450
Fax Number : 210-930-3542
Toll-free: 800-252-8014
Counties served:
 

CS Dallas Customer Service Center, Office 480

Physical Address
400 South Zang Blvd., Ste 1100
Dallas, TX   75202-6630
Office phone:
Fax Number : 214-915-3755
Toll-free:
Counties served:
 

CS Dallas East, Office 411

OmbudsmanKatina Snow214-887-3136
Physical Address
5201 East R L Thornton Freeway, Ste. 210
Dallas, TX   75223-2235
Office phone: 214-887-3100
Fax Number : 214-823-6820
Toll-free:
Counties served: Regional Case Initiation
 

CS Dallas Local Rule, Office 418

OmbudsmanDawn Riggs214-653-7114
Physical Address
600 Commerce Street, Suite 138
Dallas, TX   75202-6630
Office phone: 214-653-7584
Fax Number : 214-653-6385
Toll-free:
Counties served:
 

CS Dallas Northeast, Office 407

OmbudsmanLeo Blades214-346-2685
Physical Address
10260 N. Central Expressway, Ste. 210
Dallas, TX   75231-3426
Office phone: 214-696-6044
Fax Number : 214-696-5399
Toll-free:
Counties served: Dallas (by zip code)
 

CS Dallas Northwest, Office 403

OmbudsmanWendy Moore214-583-6239
Physical Address
1250 West Mockingbird Lane, Ste. 300
Dallas, TX   75247-6930
Office phone: 214-630-8887
Fax Number : 214-630-9746
Toll-free:
Counties served: Dallas (by zip code)
 

CS Dallas Southeast, Office 409

OmbudsmanDawn Delgado214-944-4249
Physical Address
400 South Zang Blvd., Ste. 400
Dallas, TX   75208-6639
Office phone: 214-941-7086
Fax Number : 214-946-9968
Toll-free:
Counties served: Dallas (by zip code)
 

CS Dallas Southwest, Office 406

OmbudsmanReponzia Alford214-333-7352
Physical Address
4221 South Walton Walker Blvd., Ste. 150
Dallas, TX   75236-1600
Office phone: 214-330-4591
Fax Number : 214-339-2368
Toll-free:
Counties served: Dallas (by zip code)
 

CS Edinburg, Office 309

OmbudsmanMarina Garcia956-316-3227
Physical Address
2510 S. Veterans Blvd.
Edinburg, TX   78539-7016
Office phone: 956-380-1406
Fax Number : 956-380-0470
Toll-free:
Counties served: Hidalgo (by zip code)
 

CS El Paso Case Initiation Office 806/Interstate, Office 807

OmbudsmanIrma Rojas915-782-4248
Physical Address
6090 Surety Dr., Suite 300
El Paso, TX   79905-2060
Office phone: 915-782-0385
Fax Number : 915-772-4773
Toll-free:
Counties served: Case Initiation and Interstate Cases Only
 

CS El Paso Central, Office 810

Physical Address
6460 Hiller Street, Suite A
El Paso, TX   79925-2055
Office phone: 915-772-1115
Fax Number : 915-778-1841
Toll-free:
Counties served: El Paso
 

CS El Paso East, Office 808

Physical Address
3100 N Lee Trevino Dr Ste C
El Paso, TX   79936-2099
Office phone: 915-855-3540
Fax Number : 915-855-4816
Toll-free:
Counties served: Culberson, East El Paso and Hudspeth
 

CS Fort Worth Central, Office 902

OmbudsmanAstria Whitfield817-570-7687
Physical Address
6100 Western Place, Suite 405
Fort Worth, TX   76107-4693
Office phone: 817-731-9811
Fax Number : 817-731-9239
Toll-free:
Counties served: Palo Pinto, Parker and Tarrant (by zip code)
 

CS Fort Worth Local Rule, Office 909

OmbudsmanBrian Stanley817-212-7428
Physical AddressMailing Address
200 East Weatherford, 2nd Flr, East Wing
Fort Worth, TX   76196-0001
P.O. Box 161879
Fort Worth, TX   76161-1879
Office phone: 817-884-1475
Fax Number : 817-884-3769
Toll-free:
Counties served:
 

CS Fort Worth Northeast, Office 906

OmbudsmanRebecca Christopherson817-258-2016
Physical Address
7419 Pebble Drive
Fort Worth, TX   76118-6962
Office phone: 817-258-2000
Fax Number : 817-258-2020
Toll-free:
Counties served: Tarrant(by zip code) and Wise
 

CS Fort Worth South, Office 905

OmbudsmanSandra Toombs817-927-4827
Physical Address
8317 Camp Bowie Blvd. West
Fort Worth, TX   76116-6319
Office phone: 817-926-7197
Fax Number : 817-926-0522
Toll-free:
Counties served: Erath, Hood, Somervell and Tarrant (by zip code)
 

CS Harlingen, Office 307

OmbudsmanEdith Tamez-Bourbois956-421-4014
Physical Address
1820 West Jefferson Avenue
Harlingen, TX   78550-5247
Office phone: 956-421-4351
Fax Number : 956-425-2957
Toll-free:
Counties served: Cameron (by zip code)and Willacy
 

CS Harlingen Local Rule, Office 313

OmbudsmanEdith Tamez-Bourbois956-421-4351
Physical Address
1820 West Jefferson Avenue
Harlingen, TX   78550-5247
Office phone: 956-421-4351
Fax Number : 956-425-2957
Toll-free:
Counties served: Cameron (by zip code)
 

CS Houston Central, Office 602

OmbudsmanNetarshya Shelton713-802-7287
Physical Address
2311 Canal Street, Suite 100
Houston, TX   77003-1556
Office phone: 713-802-9293
Fax Number : 713-864-8842
Toll-free:
Counties served: Harris (by zip code)
 

CS Houston East, Office 606

OmbudsmanRussell Spurlock713-637-3322
Physical Address
12605 I-10 East, Suite 300
Houston, TX   77015-5632
Office phone: 713-450-4442
Fax Number : 713-451-4694
Toll-free:
Counties served: Harris (by zip code)
 

CS Houston Intake, Office 612

OmbudsmanMisty Tureaud713-787-7176
Physical Address
6161 Savoy Drive, Suite 420
Houston, TX   77036-3316
Office phone:
Fax Number : 713-780-2986
Toll-free: 800-252-8014
Counties served: *Case Initiation
 

CS Houston Local Rule, Office 614

OmbudsmanKym Harris713-755-5970
Physical Address
Anderson Clayton Building
1310 Prairie Street, Ste. 700
Houston, TX   77002-2035
Office phone: 713-755-6757
Fax Number : 713-755-8856
Toll-free:
Counties served:
 

CS Houston Local Rule, Office

OmbudsmanSharron Wall713-755-6757
Physical Address
Anderson Clayton Building
1310 Prairie Street, Ste. 700
Houston, TX   77002-2035
Office phone: 713-755-6757
Fax Number : 713-755-8856
Toll-free:
Counties served:
 

CS Houston North, Office 608

OmbudsmanAimee Blysard281-272-4571
Physical Address
450 N. Sam Houston Parkway E., Ste. 190
Houston, TX   77060-3597
Office phone: 281-820-1200
Fax Number : 281-445-3301
Toll-free:
Counties served: Harris (by zip code)
 

CS Houston Northwest, Office 609

OmbudsmanEarle Dardar713-863-2857
Physical Address
5225 Katy Freeway, Ste. 300
Houston, TX   77007-2252
Office phone: 713-861-7427
Fax Number : 713-802-9920
Toll-free:
Counties served: Harris (by zip code)
 

CS Houston South Loop, Office 610

OmbudsmanNora Segovia713-295-7823
Physical Address
2636 South Loop West, Ste. 200
Houston, TX   77054-2696
Office phone: 713-660-0085
Fax Number : 713-660-0098
Toll-free:
Counties served: Harris (by zip code)
 

CS Houston Southeast, Office 604

OmbudsmanElias McClellan713-948-7653
Physical Address
8866 Gulf Freeway, Ste. 200
Houston, TX   77017-6529
Office phone: 713-910-0092
Fax Number : 713-910-4806
Toll-free:
Counties served: Harris (by zip code)
 

CS Houston Southwest, Office 607

OmbudsmanEmanuela Rios713-735-2176
Physical Address
6200 Savoy Dr., Suite 930
Houston, TX   77036-3306
Office phone: 713-266-6300
Fax Number : 713-785-3452
Toll-free:
Counties served: Harris (by zip code)
 

CS Houston West, Office 613

OmbudsmanSherry Smiley Love713-973-4356
Physical Address
4600 Highway 6 N., Ste. 300
Houston, TX   77084
Office phone: 713-973-4300
Fax Number : 281-345-0122
Toll-free:
Counties served: Harris (by zip)
 

CS Jourdanton, Office 204

OmbudsmanIrene Pena830-769-3000
OmbudsmanDina Terrazas830-769-5105
Physical Address
121 BMT Drive
Jourdanton, TX   78026-1532
Office phone: 830-769-3000
Fax Number : 830-769-2723
Toll-free:
Counties served: Atascosa, DeWitt, Frio, Gonzales, Guadalupe, Karnes, La Salle, McMullen and Wilson
 

CS La Marque, Office 603

OmbudsmanTosianyia Young-Fleeton409-986-4177
Physical Address
5300 FM 2004 Road
La Marque, TX   77568-2402
Office phone: 409-986-7688
Fax Number : 409-986-9663
Toll-free:
Counties served: Brazoria and Galveston
 

CS Lancaster, Office 412

OmbudsmanRowena Lyle972-218-2415
Physical AddressMailing Address
2249 West Belt Line Road
Lancaster, TX   75146-2022
P.O. Box 1147
Lancaster, TX   75146-8147
Office phone: 972-218-7678
Fax Number : 972-218-7692
Toll-free:
Counties served: Rockwall, Ellis, Kaufman and Navarro
 

CS Laredo, Office 305

OmbudsmanEvangelina Dimas956-728-5107
Physical Address
1401 Calle Del Norte, Suite 6
Laredo, TX   78041-3849
Office phone: 956-724-1602
Fax Number : 956-724-4915
Toll-free:
Counties served: Brooks, Jim Hogg, Webb, and Zapata (by zip code)
 

CS Laredo Local Rule, Office 312

OmbudsmanEvangelina Dimas956-728-5107
Physical Address
1401 Calle Del Norte, Suite 6
Laredo, TX   78041-3849
Office phone: 956-724-1602
Fax Number : 956-724-4915
Toll-free:
Counties served: Brooks, Jim Hogg, Webb, and Zapata (by zip code)
 

CS Longview, Office 503

OmbudsmanAngela Latham903-234-4192
Physical Address
1650 North Eastman Rd.
Longview, TX   75601-3345
Office phone: 903-758-9078
Fax Number : 903-757-6902
Toll-free: 800-687-8251
Counties served: Camp, Gregg, Harrison, Panola, Rusk and Upshur
 

CS Longview Local Rule, Office 523

OmbudsmanAngela Latham903-234-4192
Physical Address
1650 North Eastman Rd.
Longview, TX   75601-3345
Office phone: 903-758-9078
Fax Number : 903-757-6902
Toll-free: 800-687-8251
Counties served:
 

CS Lubbock, Office 102

OmbudsmanShirley Armes806-767-0521
Physical Address
4630 - 50th Street, Ste. 200
Lubbock, TX   79414-3521
Office phone: 806-767-0521
Fax Number : 806-744-9734
Toll-free:
Counties served: Lubbock
 

CS Lubbock, Office 121

OmbudsmanElaine Garrison806-761-4727
Physical Address
4630 - 50th Street, Ste. 305
Lubbock, TX   79414-3521
Office phone: 806-763-3981
Fax Number : 806-763-1494
Toll-free:
Counties served: Bailey, Cochran, Crosby, Dawson, Dickens, Floyd, Gaines, Garza, Hale, Hockley, Lamb, Lynn, Motley, Scurry, Terry and Yoakum
 

CS McAllen, Office 302

OmbudsmanYlsa Vela956-992-7502
Physical Address
3201 N. McColl Rd., Suite 100A
McAllen, TX   78501-5538
Office phone: 956-630-2891
Fax Number : 956-630-0486
Toll-free:
Counties served: Hidalgo (by zip code) and Starr
 

CS McAllen Local Rule, Office 314

OmbudsmanYlsa Vela956-630-2891
Physical Address
3201 N. McColl Rd., Suite 100A
McAllen, TX   78501-5538
Office phone: 956-630-2891
Fax Number : 956-630-0486
Toll-free:
Counties served: Hidalgo (by zip code)
 

CS Midland, Office 804

OmbudsmanTracy Murphree432-681-3062
Physical Address
24 Smith Rd., Ste. 300
Midland, TX   79705-4421
Office phone: 432-520-0481
Fax Number : 432-699-2524
Toll-free:
Counties served: Andrews, Borden, Crane, Glasscock, Howard, Martin, Midland, Pecos, Terrell and Upton
 

CS Midland Local Rule, Office 814

OmbudsmanTracy Murphree432-681-3062
Physical Address
24 Smith Rd., Ste. 300
Midland, TX   79705-4421
Office phone: 432-520-0481
Fax Number : 432-699-2524
Toll-free:
Counties served: Andrews, Borden, Crane, Glasscock, Howard, Martin, Midland, Pecos, Terrell and Upton
 

CS Missouri City, Office 605

OmbudsmanJames Hernandez281-208-6306
Physical Address
2440 Texas Parkway, Suite 300
Missouri City, TX   77489-4073
Office phone: 281-208-2137
Fax Number : 281-208-2157
Toll-free:
Counties served: Austin, Fort Bend, Matagorda and Wharton
 

CS Nacogdoches, Office 504

OmbudsmanSarah Ferguson936-558-3254
Physical Address
2015 North Stallings Dr.
Nacogdoches, TX   75964-1255
Office phone: 936-560-1718
Fax Number : 936-569-7107
Toll-free:
Counties served: Anderson, Angelina, Cherokee, Houston, Nacogdoches, Sabine, San Augustine, Shelby and Trinity
 

CS Nederland, Office 505

OmbudsmanWilliam Boyd409-726-2073
Physical AddressMailing Address
2300 Highway 365, Suite 500
Nederland, TX   77627-6281
2300 Highway 365, Suite 500
Nederland, TX   77627-6281
Office phone: 409-724-1547
Fax Number : 409-721-9816
Toll-free:
Counties served: Chambers, Jasper, Jefferson (by zip code), Newton and Orange
 

CS Odessa, Office 805

OmbudsmanMireya Fierro432-333-5378
Physical Address
312 North Texas Avenue
Odessa, TX   79761-5128
Office phone: 432-333-1464
Fax Number : 432-333-3522
Toll-free:
Counties served: Brewster, Ector, Jeff Davis, Loving, Presidio, Reeves, Ward and Winkler
 

CS Odessa Local Rule, Office 813

OmbudsmanMireya Fierro432-333-5384
Physical Address
312 North Texas Avenue
Odessa, TX   79761-5128
Office phone: 432-333-1464
Fax Number : 432-333-3522
Toll-free:
Counties served: Brewster, Ector, Jeff Davis, Loving, Presidio, Reeves, Ward and Winkler
 

CS Paris, Office 507

OmbudsmanSheila Clayton903-737-4268
Physical AddressMailing Address
2625 South Church Street
Paris, TX   75460-7613
P.O. Box 859
Paris, TX   75461-0859
Office phone: 903-784-4322
Fax Number : 903-784-6893
Toll-free:
Counties served: Delta, Fannin, Franklin, Grayson, Hopkins, Hunt, Lamar, Red River and Wood
 

CS Pflugerville, Office 703

OmbudsmanLinda Franks512-832-7484
Physical Address
505 Old Austin-Hutto Rd
Pflugerville, TX   78660-4108
Office phone: 512-339-1135
Fax Number : 512-339-9051
Toll-free:
Counties served: Travis (by zip code) and Williamson
 

CS Plano, Office 903

OmbudsmanJacalyn Williams469-241-6572
Physical Address
830 Central Parkway East, Ste. 350
Plano, TX   75074-5581
Office phone: 469-241-6500
Fax Number : 469-241-9841
Toll-free:
Counties served: Collin, Cooke, Denton
 

CS Region 1 Admin, Office 101

OmbudsmanAngelia Gregg806-761-4715
Physical Address
4630 - 50th Street, Ste. 500
Lubbock, TX   79414-3521
Office phone: 806-765-0094
Fax Number : 806-763-7579
Toll-free:
Counties served:
 

CS Region 2 Admin, Office 201

OmbudsmanVanessa Hernandez210-804-6488
Physical Address
4371 East Southcross Blvd.
San Antonio, TX   78222-3724
Office phone: 210-930-1091
Fax Number : 210-930-3625
Toll-free:
Counties served:
 

CS Region 3 Admin, Office 301

OmbudsmanMarci Cherry956-926-4527
Physical Address
3331 N. McColl Road
McAllen, TX   78501-5536
Office phone: 956-682-5581
Fax Number : 956-631-2451
Toll-free:
Counties served:
 

CS Region 4 Admin, Office 401

OmbudsmanMichelle Ross214-915-3734
Physical Address
400 South Zang Blvd., Ste 1100
Dallas, TX   75208-6646
Office phone: 214-752-5508
Fax Number : 214-915-3750
Toll-free:
Counties served:
 

CS Region 5 Admin, Office 501

OmbudsmanGlen Elliott903-533-4009
Physical Address
3250 Robertson Road, Ste. 501
Tyler, TX   75701-2513
Office phone: 903-595-6900
Fax Number : 903-533-1194
Toll-free:
Counties served:
 

CS Region 6 Admin, Office 601

OmbudsmanMelissa Jimenez713-787-7146
Physical Address
6161 Savoy Dr., Suite 320
Houston, TX   77036-3337
Office phone: 713-974-4876
Fax Number : 713-789-7665
Toll-free:
Counties served:
 

CS Region 7 Admin, Office 701

OmbudsmanVacant512-892-8884
Physical Address
2512 South IH-35, Ste. 200
Austin, TX   78704-5751
Office phone: 512-892-8884
Fax Number : 512-892-8967
Toll-free:
Counties served:
 

CS Region 8 Admin, Office 801

OmbudsmanSandra Ochoa915-779-2388
Physical Address
6090 Surety Dr., Suite 250
El Paso, TX   79905-2062
Office phone: 915-779-2388
Fax Number : 915-772-3804
Toll-free:
Counties served:
 

CS Region 9 Admin, Office 901

OmbudsmanLauri Dismang817-834-7039
Physical Address
2001 Beach Street, Ste. 700
Ft. Worth, TX   76103
Office phone: 817-838-4150
Fax Number : 817-834-7066
Toll-free:
Counties served:
 

CS San Angelo, Office 108

OmbudsmanErin Jacobs325-486-3909
Physical Address
622 South Oakes St., Suite B
San Angelo, TX   76903-7013
Office phone: 325-653-7326
Fax Number : 325-655-2187
Toll-free:
Counties served: Coke, Concho, Crockett, Irion, Kimble, Mason, McCulloch, Menard, Reagan, Runnels, Schleicher, Sterling, Sutton and Tom Green
 

CS San Antonio East, Office 205

OmbudsmanJuanita Griffin210-304-7237
Physical Address
4603 East Houston Street
San Antonio, TX   78220-1717
Office phone: 210-337-6903
Fax Number : 210-359-9030
Toll-free:
Counties served: Bexar (by zip code) and Comal
 

CS San Antonio Intake/Locate/Interstate, Office 212/215

Physical Address
403 South W. W. White Rd., Ste. 350
San Antonio, TX   78219-4232
Office phone: 210-333-6216
Fax Number : 210-545-1509
Toll-free:
Counties served: Case Initiation Only.
 

CS San Antonio Local Rule, Office

OmbudsmanAndrea Bross210-348-2411
Physical Address
10010 San Pedro, Suite 701
San Antonio, TX   78216-3847
Office phone: 800-252-8014
Fax Number : 210-348-4233
Toll-free:
Counties served:
 

CS San Antonio North, Office 202

Physical Address
5811 University Heights, Ste, 105
San Antonio, TX   78249
Office phone: 210-543-2555
Fax Number : 210-256-6451
Toll-free:
Counties served: Bexar (by zip code) and Kendall
 

CS San Antonio South, Office 211

OmbudsmanAntonia “Toni” Maldonado210-337-5415
Physical Address
4371 East Southcross Blvd.
San Antonio, TX   78222
Office phone: 800-252-8014
Fax Number : 210-359-1752
Toll-free:
Counties served: Bexar (by zip code)
 

CS San Antonio West, Office 203

OmbudsmanJoAnne Terrazas210-299-2924
Physical Address
3227 S.W. Military Dr., Suite 120
San Antonio, TX   78211
Office phone: 210-472-2185
Fax Number : 210-472-2180
Toll-free:
Counties served: Bexar (by zip code)
 

CS Temple, Office 704

OmbudsmanValerie Richards254-899-4933
Physical Address
3009 Saulsbury Drive
Temple, TX   76504-2273
Office phone: 254-778-1841
Fax Number : 254-771-2791
Toll-free:
Counties served: Bell, Burnet, Coryell, Lampasas, Milam and San Saba
 

CS Texarkana, Office 508

OmbudsmanDenise Wallace903-223-3302
Physical Address
122 Plaza West, Suite 2
Texarkana, TX   75501-5917
Office phone: 903-223-5000
Fax Number : 903-334-7779
Toll-free:
Counties served: Bowie, Cass, Marion, Morris and Titus
 

CS Tyler, Office 506

OmbudsmanKerry Nobles903-533-4027
Physical Address
3250 Robertson Road, Ste. 506
Tyler, TX   75701-2513
Office phone: 903-533-0393
Fax Number : 903-533-1191
Toll-free:
Counties served: Henderson, Rains, Smith and Van Zandt
 

CS Tyler Local Rule, Office 516

OmbudsmanKerry Nobles903-533-4027
Physical Address
3250 Robertson Road, Ste. 506
Tyler, TX   75701-2513
Office phone: 903-533-0393
Fax Number : 903-533-1191
Toll-free:
Counties served:
 

CS Uvalde, Office 208

OmbudsmanMaria “Mary” Lopez830-591-2105
OmbudsmanCarlos Fernandez830-591-2103
Physical Address
1901 Garner Field Rd.
Uvalde, TX   78801-6211
Office phone: 830-278-4161
Fax Number : 830-278-3780
Toll-free:
Counties served: Bandera, Dimmit, Edwards, Gillespie, Kerr, Kinney, Maverick, Medina, Real, Uvalde, Val Verde & Zavala
 

CS Victoria, Office 707

OmbudsmanJanie Martinez361-582-2921
Physical Address
2208 Leary Lane, Ste 100
Victoria, TX   77901
Office phone: 361-576-6088
Fax Number : 361-578-8027
Toll-free:
Counties served: Aransas, Bee, Calhoun, Colorado, Goliad, Jackson, Lavaca, Live Oak, Refugio, San Patricio and Victoria
 

CS Waco, Office 705

OmbudsmanTom Field254-754-6459
Physical Address
801 Austin Ave., Suite 210
Waco, TX   76701-1937
Office phone: 254-754-5402
Fax Number : 254-752-1864
Toll-free:
Counties served: Bosque, Falls, Freestone, Hamilton, Hill, Limestone, McLennan and Mills
 

CS Weslaco, Office 303

OmbudsmanEmma Luna956-447-3037
Physical Address
1508 E. Business Hwy. 83, Ste. A
Weslaco, TX   78596-6641
Office phone: 956-969-2010
Fax Number : 956-969-1158
Toll-free:
Counties served: Hidalgo (by zip code) and Kennedy
 

ICSS El Paso Local Rule, Office 802

Physical Address
500 E. San Antonio Room LL-108
El Paso, TX   79901
Office phone: 915-834-8200
Fax Number : 915-543-3862
Toll-free:
Counties served:
 

Wichita Falls, Office 963

OmbudsmanDeda VanDonge940-763-7007
Physical Address
2444 Sierra Drive
Suite 600
Wichita Falls, TX   76306-2853
Office phone: 940-322-2557
Fax Number : 940-767-3335
Toll-free:
Counties served: Archer, Baylor, Clay, Cottle, Foard, Hardeman, Jack, King, Knox, Montague, Stephens, Wichita, Wilbarger & Young.
 

Wichita Falls Local Rule, Office 992

OmbudsmanDeda VanDonge940-322-2557
Physical Address
2444 Sierra Drive, Ste 600
Wichita Falls, TX   76306
Office phone: 940-322-2557
Fax Number : 940-767-3335
Toll-free:
Counties served: Wichita
 

Chief Ombudsman:

Joel Schwartz
Child Support Division (MC 002)
Office of the Attorney General
P.O. Box 12017
Austin, TX 78711-2017

Revised: