Applying for Crime Victims' Compensation (CVC) can be confusing, especially when you are already dealing with the effects of a violent crime. The CVC Portal is a secure online system that helps you track your application, view the status of bills, and communicate with program staff. 

This page explains how you can use the portal to stay informed about your claim. It includes guidance on logging in, checking your application and bill status, and fixing common technical issues. Learning how to use the portal can help you stay updated and feel more in control of the process. 

Note: If you’re an advocate, please visit our Guide for Advocates: Using the Crime Victims' Compensation Portal page instead. 

What you can do through the portal 

Our online portal makes it easier for you to: 

  • Submit your CVC application immediately
  • Upload important documents directly to your application
  • Check the status of your application whenever you need to
  • View messages and updates from our office about your application 

Some reminders before you get started 

  • The portal works best on a desktop or laptop computer using the Chrome browser
  • If using a mobile device or a different browser, you may see some minor display differences
  • If you forget your password, use the "Forgot Password?”, please contact us through our Password and Account Assistance Form 

How to use the application portal

Create your portal account 

To get started, go to the CVC Portal login page and create a personal account. This account gives you secure access to your application and any related information. Each person must create their own account using a unique email address. If you are helping someone else apply, they will still need to create their own separate account. 

Prepare your information 

Before you start your application, gather as much information as possible. Some fields in the portal can be left blank, but that does not mean they are optional. Leaving them empty may slow down the review of your claim. For example, staff will need to follow up if health insurance or offense report information is missing. If a question does not apply to you, write “N/A” or select “No.” Submitting complete and accurate information helps avoid delays. 

Note: If you need to correct information after submitting your application, please call us at 800-983-9933 or use the online document upload form to send updated details. Be sure to include your VC number if you have one. 

Need more help applying? Visit the Crime Victims’ Compensation Program page for step-by-step instructions and additional resources: 
Apply for Crime Victims’ Compensation. 

Understanding Your Application and Bill Status 

When you log in to the portal, you may see different status messages for your application and any bills related to your claim. These statuses help show where things are in the process and what to expect next. It's important to know that even if your application is approved, each bill still needs to be reviewed before payment can be made. Here are the statuses you may encounter: 

Application status 

  • Received: Application has been received but review has not yet begun.
  • In Process: Application is currently being reviewed by CVC staff.
  • Approved: Application has been approved for compensation.
  • Closed: Application processing is complete with no further action needed.
  • Awaiting Information: Additional information is needed to process the application.
  • Denied: Application has been denied. (A letter will explain why.) 

Bill status 

  • Original: Bill has been received but processing has not yet begun.
  • Pending Information: Additional information about the bill is needed.
  • Pending Processing/Ready for Vendor: Bill is currently being processed for payment.
  • Ready to Pay: Bill has been approved and is ready for payment.
  • Incomplete: Bill information is insufficient for processing.
  • Denied/Zero Paid: No payment issued for this bill. (A letter will explain why.)
  • Terminated: Bill processing has been discontinued. (This is not a denial. A bill is terminated for backend fixes, no need for user action.) 

Questions? 

If you have any questions or need help, don't hesitate to reach out. We're here to support you during this challenging time. 

You can contact us online 
or 
You can reach us by phone: 
Mon. – Fri., 8:00am - 5:00pm CT 
Toll Free: (800) 983-9933 
In Austin: (512) 936-1200